With utility cloud-based CIS software, customers can make payments, request reconnections, or initiate service from any device with an Internet connection. This technology has revolutionized the customer experience by giving customers the flexibility and ease of use they desire. In addition, utilities can save on IT maintenance costs by moving to a cloud-based system.
The move to the cloud for utilities is becoming a necessity in order to meet their business goals and customer demands. Utilities are embracing cloud technologies like AMI and self-serve capabilities as they look to upgrade their existing customer information systems. The adoption of a cloud solution is easy for utilities to execute, providing better scalability and agility for their operations.
Utilities are also using the cloud for operational support and managing their smart meter infrastructure. These solutions provide a more reliable and secure environment for their data and operations than traditional systems. Additionally, these platforms are scalable to meet growing demand for business services.
A utility must determine the right balance of IT and business processes for effective cloud cost management. This involves establishing a framework to manage the lifecycle of all resources in the IT infrastructure. IT teams must work with their business counterparts to define the appropriate architecture for their workloads. This includes scalability and usage-based billing.
To avoid disruption during a transition to the cloud, a utility should implement a phased approach. This allows for the deployment of new capabilities while minimizing impact to staff and customers. Additionally, a utility should empower one or more super users to serve as business system administrators. This will allow these individuals to manage assets, work, reports, users, and more in the utility’s Utility Cloud system. cloud utility management